The HCAHPS Handbook

The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success Paperback – October 18, 2010

Author: Visit Amazon's Quint Studer Page | Language: English | ISBN: 0982850301 | Format: PDF, EPUB

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The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success – October 18, 2010
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Review

The HCAHPS Handbook is HCAHPS 101 plus how to get to alway. The book is current, practical, easy-to-read and actionable. The latest HCAHPS information is in the book NOW - instead of a year from now. The book focuses on tactics related to each HCAHPS question with the why the tactic is important to connect the dots for leaders and staff. The book is well formatted and convenient to use. Helpful planning sheets to track HCAHPS scores and samples of tools will make it extremely easy to share information with staff. The HCAHPS Handbook does not offer a complicated approach. It's just a straight-forward assessment of how Studer Group's Evidence-Based Must Have tools can be applied to improve HCAHPS scores. The book is definitely a must read. --Lynne Cunninghan

About the Author

The HCAHPS Handbook is a collaborative effort by three Studer Group leaders and HCAHPS experts.

Quint Studer, founder and CEO, spends much of his time creating, harvesting, and sharing best practices from his company's national learning lab of hundreds of organizations. Inc. magazine named Studer its Master of Business, making him the only healthcare leader to have ever won this award.

Brian C. Robinson, executive vice-president, is Studer Group's advisor on health policy and industry affairs. He has often been called upon for his expertise in Washington, D.C., where he has been appointed by the Secretary of Health and Human Services to serve as a technical advisor to CMS.

Karen Cook, RN, is a senior coach. She was the primary author of one of the industry's first HCAHPS toolkits. This resource, published by Studer Group in2007, became a springboard for The HCAHPS Handbook.

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Paperback: 310 pages
Publisher: Fire Starter Publishing; 1 edition (October 18, 2010)
Language: English
ISBN-10: 0982850301
ISBN-13: 978-0982850305
Product Dimensions: 5.7 x 8.6 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #42,807 in Books (See Top 100 in Books)
- #15 in Books > Textbooks > Medicine & Health Sciences > Administration & Policy > Hospital Administration & Care
- #21 in Books > Medical Books > Administration & Medicine Economics > Hospital Administration